FAQ

FREQUENTLY ASKED QUESTIONS

Let us answer some of our most popular questions. If we missed your questions, get in touch and let us know!

How do I charge MYSKINBUDDY™?

MYSKINBUDDY™ is a compact-sized, handheld multi-function, multi-benefit LED Light Therapy beauty device used by professionals to enhance their services, and by clients for at-home maintenance. MYSKINBUDDY delivers professional results using four proven technologies to help you maintain a clearer, brighter, and more youthful appearance. This revolutionary facial device allows you to cleanse, exfoliate, nourish, and renew your skin with the simple touch of a button!

Why is MYSKINBUDDY™ unique?

MYSKINBUDDY™ is one powerful facial solution combining four proven technologies in six ready-to-go settings to help achieve a clearer complexion, brighter and even skin tone, and a more youthful appearance.

What are MYSKINBUDDY™’s four proven technologies?

Four Proven Technologies: Ultrasonic Vibration /Iontophoresis/ LED Therapy / Thermal Heat.

* Ultrasonic Vibration: 8,500 pulses per minute/14KHz: gently breaks up dead skin cells / lifting / improves product penetration.

With the power of 8,500+ ultrasonic vibrations per minute, the user is able to enjoy a soothing mini massage while breaking up dead skin skills, lifting, firming and tightening the skin.

* Iontophoresis: (+/-): low level magnetic/electrical current to attract debris and increase permeability.

Gently, yet effectively, positively-charged ions work to attract and pull impurities from the skin while negatively-charged ions enhance product penetration.

* LED Therapy: Red 630 nm / Green 520 nm / Blue 460 nm / 1 watt output / 6 bulbs / Eye Safe / Home safe

The beneficial wavelengths of Light Emitting Diode Therapy have been proven and shown to improve the appearance of fine lines and wrinkles, fights bacteria that leads to acne, reduces redness and promotes brightening and even skin tone.

* Thermal Heat: (104°F-113°F) Aids in emulsifying dirt for easier extractions/ improves circulation/ natural oxygenation/ plumping.

The combination of heat with the deep cleansing ions aids in emulsifying dirt and oil so that it can easily be swept away. Thermal heat therapy has also been shown to improve with skin tightening, promoting more oxygen to the cells by improving blood circulation and shrinking pore size.

What are MYSKINBUDDY™’s Six Ready-to-Go Settings?

#1 Deep Cleansing & Exfoliation with Anti-aging benefits Red LED Light / Positive Ions / Ultrasonic Vibration / Thermal Heat

This setting lets you experience a gentle yet deep and squeaky clean through ion care. While thermal heat therapy, ultrasonic vibrations, and red LED light therapy helps break up dead skin cells and promotes more oxygen in your skin. Leaving you with an immediately brighter, smoother, and tighter complexion.

#2 Acne Treatment and Prevention with Product Infusion Blue LED Light / Ultrasonic Vibration / Negative Ions

Whether you have cystic, mild or hormonal acne issues, this setting should be in your routine. Blue LED light therapy has been clinically proven to kill P. acnes bacteria in your skin's oil glands that leads to acne formation. This mode also uses ultrasonic vibration and ions to help push your acne products deeper into the skin and break up dead skin cells that may be trapping oils.

#3 Calming and Skin Brightening with Product Infusion Green LED Light / Ultrasonic Vibration / Negative Ions

This setting is wonderful for individuals who suffer from hyperpigmentation and redness. Green LED light therapy has been shown to help fade dark spots, brighten skin, and reduce redness. Take advantage of the added ions and ultrasonic vibrations in this mode as well, and use a lightening product suggested for your skin type to speed up the results.

#4 Skin Rejuvenation and Anti-Aging with Product Infusion Red LED Light / Ultrasonic Vibration /Negative Ions

Take your serum and moisturizer to the next level with this setting. The combination of red LED light therapy, ultrasonic vibrations, and ions will deeply infuse your skin care into the dermal layers for optimal nourishment. Pay attention to how plump and radiant your skin will feel and look after your first treatment. With continued use, you will begin to notice and enjoy long-lasting results.

#5 Multi-Benefit mode with Product Infusion Red / Blue / Green LED Light / Ultrasonic Vibration / Negative Ions

Most people have more than one skin issue. Do you have wrinkles, dark spots and acne? No worries, we’ve got you! Use this setting, which offers all three lights plus product infusion via ultrasonic vibration and ions.

#6 Light-free mode with Product Infusion Ultrasonic Vibration / Negative Ions

Not in the mood for a disco of lights tonight? Try this setting that offers a light-free option with ultrasonic vibration and ions to help you infuse your favorite serums and moisturizers.

#5 Multi-Benefit mode doesn’t seem to be working. Am I doing something wrong?

No need to panic. Please allow up to 5 seconds for LED lights to start cycling through.

What skincare products can I use with MYSKINBUDDY™?

MYSKINBUDDY is designed to be compatible with all your favorite skincare products. If you’re not sure about which products to use, visit or contact an MSB expert near you for suggestions that best suit your skin type!

How do I charge MYSKINBUDDY?

MYSKINBUDDY™ is a cordless handheld device, charged via a USB port.

How long does MYSKINBUDDY last after a full charge?

MYSKINBUDDY™ will last up to 60 minutes of use after a full charge. We suggest charging in between uses to avoid disruption of treatment.

What is the purpose of the MYSKINBUDDY™ device stand?

The stand was designed to hold your device and help air dry any moisture that might be left behind after use. Please charge your MYSKINBUDDY and unplug it from the cord before placing it in your stand.

Why do I have two plastic covers?

MYSKINBUDDY comes with two plastic covers.

One is a protective cover, this is the cover with a closed space in the middle. Place this cover over your MYSKINBUDDY to protect its metal surface in between uses.

The other cover is your cotton round holder. This cover has an open space in the middle. After placing a cotton round on the metal head, attach your cotton round holder to secure it in place before using your MYSKINBUDDY to clean and exfoliate your skin. To learn more about when to use cotton rounds, please see the next question, "When should I use cotton rounds?."

When should I use cotton rounds?

You may use cotton rounds to remove makeup before deep cleansing, and also after cleansing with your choice of toner to help remove any excess dirt and dead skin cells.

USING YOUR MSB WITH YOUR FAVORITE TONER:
STEP 1: Remove most of your makeup and pre-cleanse skin. See directions above from Deep & Gentle Setting.
STEP 2: Apply cotton round or square to metal head and secure in place with plastic cotton round feature.
STEP 3: Spritz your favorite toner onto a cotton round or square.
STEP 4: Click the button once for Setting One for Deep Cleansing mode. Gently tone in a slow and circular motion for up to 2 minutes.
STEP 5: Hold the power button down for up to five seconds until the device turns off. Clean device and surface with alcohol wipes.

Where can I purchase MYSKINBUDDY™?

To find authorized MYSKINBUDDY retailers, you can visit our Find a Spa page or you can buy direct from this website.

Why is MYSKINBUDDY™ a contraindication for Pregnancy, Epilepsy and immune disorders?

MSB is very safe but offers a low level electrical current that has not been tested on individuals with immune disorders. We have had clients clear it with their doctor, so we always suggest that as well if you are considering using it at home. 

My cleanser/product dries too quickly. What are some tips?

If you’re using a serum, it may feel tacky on the skin and drag. We suggest adding a drop of moisturizer or lipid to the skin, or mist the skin with a hydrating toner.

Another option is to apply the serum all over. Wait 1-2 minutes until fully absorbed. You may then use MSB on dry skin and move around the skin. 

If your cleanser dries due to the heat, you may apply more water to your skin or mist your skin with a spray bottle or hydrating toner as needed.

How soon after Botox, Sculptra, fillers and microneedling?

Wait 24 hours post Botox.


Wait 4-6 weeks post Fillers and Sculptra.


Wait 24 hours post Microneedling.

Cautions and Warnings

If you are under a doctor’s care for any skin condition, if you think you may have a skin condition, or if you have sensitivity to skin care products, please consult your physician before using.