Replacement Policy

At MYSKINBUDDY, we have always strived to be generous and trusting with our customers, often providing free replacements with every call. We value your loyalty and support and have been committed to ensuring your satisfaction with our products. However, to continue growing and thriving as a company, we need to implement a more structured replacement policy.

We understand that changes can be challenging, and we deeply appreciate your understanding and support as we move forward. This new policy will help us maintain the high quality of our products and services while ensuring the long-term success of MYSKINBUDDY. Thank you for being a part of our journey and for your continued trust in us.

MYSKINBUDDY Replacement Policy

At MYSKINBUDDY, we stand behind the quality of our products and offer a lifetime warranty on the original MYSKINBUDDY device and MSB 6x, and a 2-year warranty on the New MSB Boost

Here's how our replacement policy works:

One-Time Replacement

  • Eligibility: Customers are eligible for a one-time replacement of their original device or MSB 6x.
  • Must be registered: Customers have 30 days to register their device after purchase to validate warranty. Product registration can be found on our website.
  • No Added Warranty: The replacement device does not come with an additional warranty.
  • Proof of Purchase: Customers must provide proof of purchase from authorized sellers.
  • Serial Number: Customers must provide number located on bottom of device above port
  • Troubleshooting: Customers must mail their device to us for troubleshooting before a replacement is issued. Please include or provide us with all the information listed above before mailing your device. We can also provide a return label for $20, or you may mail it yourself to: MYSKINBUDDY 1755 LINCOLN HWY E, LANCASTER PA 17602 

Upgrade Option

  • MSB Boost Upgrade: Customers can upgrade to the new MSB Boost for $150 (a saving of $225). 
  • Must be registered: Customers have 30 days to register their device after purchase to validate warranty. Product registration can be found on our website.
  • Warranty: The MSB Boost comes with a 2-year warranty. Eligible for a one-time replacement.

Trade-In Option

  • Trade-In Credit: Clients may trade in their original device and receive $100 off the new MSB Boost. 
  • Mail in Device: Customers must mail their device to our Headquarters: MYSKINBUDDY 1755 LINCOLN HWY E, LANCASTER PA 17602. We can also provide a return label for $20
  • Must be registered: Customers have 30 days to register their device after purchase to validate warranty. Product registration can be found on our website.
  • Warranty: The MSB Boost comes with a 2-year warranty. Eligible for a one-time replacement.

For assistance and to initiate the replacement or upgrade process, please contact our customer support team with your proof of purchase and details about your device. Thank you for choosing MYSKINBUDDY!



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