We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be working and good condition similar to when you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@myskinbuddy.com . There is a $30 processing and return label fee. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you received a free gift with purchase, the gift must also be returned. Partial refund may be issued if any accessories or gifts are missing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns if purchased from another website or seller. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for choosing MYSKINBUDDY! We strive to ensure a seamless shipping experience. Please review our shipping policy below:

Processing Time:

• Orders are typically processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email.
• You will receive a notification once your order has shipped. Please check your junk/spam folder. 

Shipping Options and Delivery Times:

• We offer standard and expedited shipping options at checkout.
• Estimated delivery times vary depending on your location and selected shipping method. Standard shipping typically takes 3–7 business days within the U.S. Expedited shipping options may take 2–3 business days.

Shipping Rates:

• Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping:

• We currently ship to select countries outside the U.S. Delivery times and rates will vary based on the destination.
• Please note that international orders may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the buyer.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email to monitor its progress.

Shipping Address:

• Please ensure your shipping address is accurate and complete when placing your order. MYSKINBUDDY is not responsible for delays or lost packages due to incorrect addresses.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact us immediately at Support@myskinbuddy.com . We will assist you in resolving the issue.

Questions?
If you have any questions or need assistance with your order, don’t hesitate to reach out to our support team at Support@myskinbuddy.com

Thank you for trusting MYSKINBUDDY to elevate your skincare routine!